Kenmore Washer Timer 387389 WP661549 AP6010245

We understand that Appliance parts are "need to have" items rather than "want to have" items and therefore, we do our best to always ship your parts out immediately.   We ship out daily Monday-Friday and your order will ship out either the same day or the next day depending on when your order is placed.  If for some reason, we are not able to meet this obligation, we will attempt to notify you via email.

• All Orders are shipped Same Day if Ordered by 4pm EST. (M-F excluding USPS Holidays).
• Free economy Shipping on all orders within the United States and US Territories.
• Upgraded Shipping Options are available at checkout.
• Tracking information will be emailed to you when your appliance part ships from our warehouse.
• Please note that delivery times are estimates only. While your order will ship fast from our warehouse, we have no control over carrier delays that can arise from time to time.

Returns

• 90 Day Returns For ANY Reason!
• 100% full refund given if the item is returned within 90 days of Purchase.
• Simply fill out the return form (included in package) when returning a part.
• All items come with a free prepaid return label in the box.

Warranty

• EVERYTHING we sell comes with a FULL 180 Day Warranty!
• Should the appliance part that you purchase fail within 180 days from purchase date, simply contact us for a free prepaid return label and we will either replace it or issue a full refund (if not in stock).

Additional Details

• Refunds are processed within 5 business days after delivery to our facility.
• Returns sent after the 90 day return window are subject to a 30% restocking fee.
• If an appliance part is returned under a warranty claim, we will test the item. If the part has failed we will either send out a replacement or issue a refund. If the item is found to be fully functional, then the claim will be treated like a return and restocking fees may apply.
• Appliance parts must be returned in the same condition that they were received in.
• If damage occurred during shipping please message us right away at info@LowCostApplianceParts.com
• It is strongly advised to keep original packaging in case of a return. Parts that are sent back in packages considered excessive for part size may be subject to restocking fees due to additional postage cost.
• No refunds or Replacements are issued after 180 days from purchase date.
• Refunds and Warranty claims can only be made on the part that we sent you. No refunds or exchanges are made on parts that did not come from us.

Our 7 Point Promise to You

#1 Best Price Guarantee! Not only do we provide some of the best tested, most reliable pre-owned and refurbished parts, but we guarantee the best price when purchased here. We sell on numerous other marketplaces on the internet, as well as resellers, but you will always find the lowest price when buying directly from us, here on our site. To take advantage of our Best Price Guarantee, please use promo code "Lowcost5%" at checkout.

#2 Satisfaction Guaranteed! We strive to bring you the best reconditioned and pre-owned appliance parts at a fraction of Retail. If you are not 100% satisfied, we will pay to have the part shipped back for a 100% Refund.

#3 FAST & FREE Shipping! Understand that when you purchase an appliance part, you need it NOW! Therefore, your order ships the same day, if ordered by 4pm Eastern Standard Time (Monday - Friday, excluding USPS Holidays). Also all parts come with Free shipping for all 50 states and US territories. Therefore, you never have to go through the check out process just to find out how much shipping will be!

#4 Full Customer Service Before & AFTER the sale! We have built a top rated reputation by providing the best service not just before your purchase, but after as well.

#5 Troubleshooting Help When Needed. Let’s face it, some appliance symptoms appear to be caused by one part, but are actually caused by another part. If your appliance is still having the same issue after you install a new part, we are here to help and can usually help pinpoint the issue within a few emails.

#6 Each part has been thoroughly tested. Rest Assured that Each part has been removed and fully tested by our trained technicians.

#7 Full 6 Month Warranty! Many Sellers of Reconditioned and Pre-owned Parts claim impressive warranties, until you read the fine print. We provide a 100% full refund or exchange if a part fails within 6 months of the purchase date. We even pay the return shipping! No fine print needed.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mark@appliancepartsupport.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mark@appliancepartsupport.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.